Shipping Policy
Shipping Policy for Tygerauto.com Orders
Your Tyger Auto products will ship using UPS standard ground service to the contiguous United States and Puerto Rico for free. Shipping fee will be applied for destinations outside of the 48 states, such as Alaska, Hawaii, and US Territories. In-stock products typically ship within two business days from the time your order is placed.
Please note we do not deliver to any destinations outside of the US/PR as well as any PO/FPO/APO box addresses.
Your order confirmation and tracking number will be provided to you by email for orders placed through this website. If you did not receive notification within 24 hours, please first check your Spam or Junk folder. When your package arrives, please check its content as soon as possible. Any shipping issue will be address by UPS, please contact us at [email protected] for assistance.
Please note that weekends are not considered business days. If your order is placed on Friday, Saturday, Sunday, or a Holiday, the first handling day will be the following business day.
Shipping time
- CA, NV, UT, and AZ: 2-3 business days
- Other western states: 3-4 business days
- Midwest and Southern states: 4-5 business days
- Northeastern states: 5-6 business days
Backorder
Our website does not have backordering feature. If the item is available to order, it is in stock.
Local Pickup
Local pickup is unavailable.
Address Change
If your order is shipped before receiving an address change request, UPS rerouting fee will be applied. This charge will be processed by our representative, please contact us at [email protected] for assistance.
Return Policy
Tyger Auto Return Policy
All merchandise being returned to Tyger Auto must be pre-approved by Tyger Auto. Direct exchange cannot be fulfilled. All returns must include the RGA# on the package or your returned package might be rejected by our return center.
Return shipments must be made with a valid return tracking number. Failed to send your return tracking number to [email protected] may cause a delay in processing your refund.
Merchandise that is out over 30 business days is not returnable. Missing hardware/parts must to be reported within 30 days of arrival.
If we have made an error in your shipment, we will send you a return label at our expense if you provide picture proof and other information we requested. Please report the product defect/product damage/package damage upon arrival with picture proof and wait for the further instruction. Please note if the item is fulfilled by Amazon (FBA order), then the customer needs to contact Amazon for shipping damage or wrong delivery. Merchandise is only directly sold by Tyger Auto in USA, any international orders shall not be returned to Tyger Auto.
Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders and spare parts purchase.
The refund will only be issued after we receive your return tracking number and verify the condition of the returned merchandise. Please note the refund cannot be issued for damaged/incomplete returned merchandise, or wrong returned merchandise.
Please note if the original delivery is rejected by the customer, certain amount of the restocking fee will be deducted from your full refund. If the returned merchandise is damaged/with parts missing when arriving at the return center, there will be no refund from our end; the customer will need to file a damage claim with the shipping carrier for reimbursement.
